All Serenity Mode staff and volunteers must follow our Code of Conduct when supporting people with disability and aged care.

What We Expect

Our team must always:

• Respect individual rights – including freedom of choice, self-expression, and decision-making.
• Protect privacy – follow our privacy policy at all times.
• Work safely and skillfully – provide services with care and professionalism.
• Be honest and transparent – act with integrity in all situations.
• Speak up about concerns – report anything that may affect safety or service quality.
• Prevent harm – take action against any violence, neglect, abuse, or exploitation.
• Avoid conflicts of interest – and declare any personal interests to Serenity Mode.
• Prevent sexual misconduct – take steps to identify and respond to any inappropriate behavior.

What’s Not Allowed

Serenity Mode staff and volunteers must not:

• Build special relationships with clients for personal gain.
• Use their role or confidential information for personal benefit.
• Give false or misleading information when asked for official purposes.

Raising a Concern

Anyone can report a potential breach of the Code of Conduct by emailing admin@serenitymode.com as we take all concerns seriously and will handle them with professionalism and confidentiality.