Your Rights as a Client or Participant

At Serenity Mode, you have the right to:

  • Be treated with respect, dignity, and privacy—regardless of your background or abilities.
  • Be involved in planning and decisions about your care, with respect for your cultural and religious beliefs.
  • Get clear information about the services we provide.
  • Appoint someone to speak on your behalf if needed.
  • Keep your information private—only Serenity Mode will access it unless you give permission.
  • Choose not to take part in any teaching, workshops, or research.
  • Accept or refuse any services we offer.
  • Make a complaint if you’re unhappy with any part of our service.
  • Have your personal details kept confidential.
  • View or delete your personal information we have on file.

Your Responsibilities

To help us support you better, we ask that you:

  • Let us know how you’d like your support delivered.
  • Treat our staff with courtesy and respect.
  • Talk to us if you have any concerns about your services.
  • Give us at least 24 hours’ notice if you need to cancel a shift. (If not, our cancellation policy will apply.)
  • Give us 28 days’ notice if you want to end your service agreement.
  • Tell us right away if your funding changes or stops.

Client Rights and Responsibilities at Serenity Mode

Serenity Mode is committed to protecting the rights, dignity, privacy, and independence of every participant. We encourage open communication and work collaboratively with participants and families to ensure services are delivered safely, respectfully, and in accordance with NDIS standards.

For more information about participant rights and responsibilities, visit the NDIS Quality and Safeguards Commission.

Frequently Asked Questions

What rights do participants have at Serenity Mode?

Participants have the right to be treated with dignity and respect, make informed choices, maintain privacy, access information, and make complaints about services if required.

Can participants refuse services?

Yes. Participants can choose to accept or refuse services and may appoint someone to act on their behalf when required.

How does Serenity Mode protect personal information?

Personal information is kept confidential and is only accessed with the participant’s consent or as required by law.

What responsibilities do participants have?

Participants are expected to communicate their support preferences, treat staff respectfully, provide notice for cancellations, and inform Serenity Mode of changes to funding arrangements.