Our Story

Guided by Choice. Delivered with Care

At Serenity Mode, we are committed to upholding the principles of fairness, dignity, and human rights. Our services are delivered within a strong legislative framework to ensure a safe and respectful environment—free from discrimination, abuse, neglect, or exploitation of any kind, including sexual, emotional, financial, and physical harm.

We provide all clients with access to a fair, transparent, and accessible system for lodging complaints and reporting any breach of rights.

Our service delivery is based on the Choice and Control model, empowering you to receive support in a way that best suits your individual needs and preferences. This approach gives you greater autonomy and flexibility in how your services are delivered—ensuring they work for you and your family.

Vision

Our Vision is to create a better world through personalised care with dignity and respect to our communities. We aim to spread positivity and warmth to our care recipients by embracing their individual needs as well as supporting other opportunities to enhance their lived experiences.

Mission

We are committed to providing accessible and person-centred services to assist with the journeys of our care recipients and their loved ones. We do this with high integrity, whilst demonstrating compassion, inclusivity and courage at all times.

core values

Core Values

  • Inclusivity: We strive to create an environment where all individuals are valued, embraced and respected within our community.

  • Integrity: We are committed to honesty, transparency, and ethical decision-making, ensuring that we always act in the best interests of our clients, employees and the community.

  • Compassion: We deliver our services with kindness, understanding, and a deep commitment to participant well-being.

  • Courage: We stand up for what is right, advocating for those in our care, and embracing challenges with confidence and compassion. We are committed to making a difference, even when things may be difficult.