At Serenity Mode, we uphold the principles of fairness, dignity, and human rights. We deliver our services within a strong legislative framework, following national standards for community care set by the Australian Government, to maintain a safe and respectful environment—free from discrimination, abuse, neglect, or exploitation of any kind, including sexual, emotional, financial, or physical harm.

We ensure that all clients have access to a fair, transparent, and accessible system for lodging complaints and reporting any breaches of their rights.

Serenity Mode service delivery follows the Choice and Control model, empowering you to receive support in a way that best suits your individual needs and preferences. This approach gives you greater autonomy and flexibility, ensuring your services work effectively for you and your family. We also help clients access relevant programs and resources, including NDIS and mental health support.