Our Story

Guided by Choice. Delivered with Care

At Serenity Mode, we uphold the principles of fairness, dignity, and human rights. We deliver our services within a strong legislative framework, following national standards for community care set by the Australian Government, to maintain a safe and respectful environment—free from discrimination, abuse, neglect, or exploitation of any kind, including sexual, emotional, financial, or physical harm.

We ensure that all clients have access to a fair, transparent, and accessible system for lodging complaints and reporting any breaches of their rights.

Serenity Mode service delivery follows the Choice and Control model, empowering you to receive support in a way that best suits your individual needs and preferences. This approach gives you greater autonomy and flexibility, ensuring your services work effectively for you and your family. We also help clients access relevant programs and resources, including NDIS and mental health support.

Vision

Our vision is to create a better world through personalised care, delivering dignity and respect to our communities. We aim to spread positivity and warmth to our care recipients by embracing their individual needs. We also support other opportunities that enhance their lived experiences.

Mission

We are committed to providing accessible, person-centred services to assist with the journeys of our care recipients and their loved ones. We do this with high integrity, whilst demonstrating compassion, inclusivity and courage at all times.

core values

Core Values

  • Inclusivity: We strive to create an environment where all individuals are valued, embraced and respected within our community.

  • Integrity: We commit to honesty, transparency, and ethical decision-making. We always act in the best interests of our clients, employees and the community.

  • Compassion: We deliver our services with kindness, understanding, and a deep commitment to participant well-being.

  • Courage: We stand up for what is right, advocate for those in our care, and embracing challenges with confidence and compassion. We are commit to making a difference, even when things may be difficult.