Be treated with respect, dignity, and privacy—regardless of your background or abilities.

Be involved in planning and decisions about your care, with respect for your cultural and religious beliefs.

Get clear information about the services we provide.

Appoint someone to speak on your behalf if needed.

Keep your information private—only Serenity Mode will access it unless you give permission.

Choose not to take part in any teaching, workshops, or research.

Accept or refuse any services we offer.

Make a complaint if you’re unhappy with any part of our service.

Have your personal details kept confidential.

View or delete your personal information we have on file.

Let us know how you’d like your support delivered.

Treat our staff with courtesy and respect.

Talk to us if you have any concerns about your services.

Give us at least 24 hours’ notice if you need to cancel a shift. (If not, our cancellation policy will apply.)

Give us 28 days’ notice if you want to end your service agreement.

Tell us right away if your funding changes or stops.