At Serenity Mode, your privacy matters. We follow the Information Privacy Act 2000 (IPA) to ensure all personal information is collected, used, and stored responsibly.
 
We are committed to protecting your confidentiality and will only use your information for the purpose it was collected—with your consent.

When We May Share Your Information

We will only disclose your information if:

  • You give us permission.
  • There’s a serious and immediate threat to your life, health, or safety.
  • There’s a serious risk to public safety or welfare.
  • We are required by law.

 

What Information We Collect

We only collect information that helps us support you properly, such as:

  • Basic details (age, gender, country of birth)
  • Health or disability details
  • Your living situation and care needs
  • Social and medical history

We do not share your name or contact details with external organisations.

 

How We Manage Your Information

Your Right to Access

You have the right to access your personal information unless:
  • It could pose a serious threat to someone’s safety, or
  • It may affect someone else’s privacy.

Staff Responsibilities

  • All staff must sign and follow our privacy policy.
  • Confidentiality is expected at all times—even after employment ends.
  • Any breach of privacy may lead to disciplinary action or termination.

Training & Awareness

  • Privacy is covered during staff interviews and in our training materials.
  • Staff are encouraged to speak with management if they have any questions or concerns.

Have a Privacy Concern?

If you believe your privacy has been breached, please contact us:
Email: admin@serenitymode.com
Phone: 03 8518 5427
We will work quickly to resolve your concern.