Support coordination under the NDIS is a service that helps participants understand their plan, connect with providers, and implement supports effectively. It bridges the gap between planning and service delivery, ensuring participants achieve their goals and receive the right care.

Support coordination is vital for complex care participants, high care recipients, and those accessing multiple NDIS supports.

NDIS offers three levels of support coordination:

1. Support Connection – Assistance to link with providers and services
2. Coordination of Supports – Helps manage multiple providers and complex care plans
3. Specialist Support Coordination – For participants with high care needs or complex circumstances

Each level ensures participants can navigate their plan efficiently and safely.

Support coordinators:

• Identify the right services for personal goals
• Assist with plan budgeting and management
• Resolve conflicts with providers
• Ensure compliance with NDIS guidelines
• Advocate for participant preferences and rights

This ensures participants receive personalised, coordinated care without gaps or duplication.

Participants:

• Streamlined access to services
• Reduced confusion navigating NDIS plans
• Maximised outcomes from funding

Families:

• Peace of mind
• Support in making informed decisions
• Access to experienced guidance

Check NDIS eligibility and pathways at the NDIS.

Look for providers who:
✔ Are registered with the NDIS
✔ Have experience with high care and complex care
✔ Offer participant-centered approaches
✔ Communicate clearly with families

At Serenity Mode, our support coordinators guide every step of your NDIS journey, ensuring you get the care and services you need.

1: Do I have to use support coordination?
No, it’s optional but highly recommended for complex plans or high care needs.

2: Can support coordination help with SDA or SIL services?
Yes, coordinators can assist in linking participants to SDA, SIL, and other in-home support services.

3: How do I find a registered support coordinator?
Search the NDIS provider list or consult your NDIS planner. Serenity Mode provides registered, experienced coordinators.